Privacy Policy
Last updated: February 2024
Introduction
Tekklina Computer Repair & IT Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and physical address when you contact us or request services.
- Device Information: Information about your computer or device when you bring it in for repair, including hardware specifications and software configurations necessary to diagnose and fix issues.
- Service Records: Records of repairs, services performed, and communications related to your service requests.
- Website Data: Standard web server logs and analytics data when you visit our website.
How We Use Your Information
We use your information to:
- Provide computer repair and IT services you request
- Communicate with you about your service status
- Send service reminders and follow-ups
- Improve our services and customer experience
- Comply with legal obligations
Data Security
We take the security of your data seriously. All customer data is stored securely, and we implement appropriate technical and organizational measures to protect your personal information. When handling your devices, we treat all data with strict confidentiality.
Your Data on Repaired Devices
When you bring a device in for repair, we may need to access files and data to diagnose issues. We never copy, share, or retain your personal data beyond what's necessary for the repair. If data recovery is part of your service, recovered data is returned to you and securely deleted from our systems.
Third-Party Services
We may use third-party services for scheduling, payment processing, and remote support. These providers have their own privacy policies and we encourage you to review them.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us:
- Email: [email protected]
- Phone: (909) 498-2342
- Address: 11815 Calenda Ct, Victorville, CA 92392
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.